Terms and Conditions
1. Introduction
Welcome to ICon Store. These Terms and Conditions govern your use of our website and your purchase of products from us. By accessing the website or placing an order, you agree to these Terms and Conditions.
2. Products
We do our best to display product information, specifications, prices and colors accurately. Actual colors and availability may vary depending on screen settings, stock and supplier updates.
Mobile phones, accessories and smart devices may be subject to manufacturer or supplier warranty terms.
3. Orders
All orders are subject to acceptance, stock availability and confirmation by our team.
We may refuse or cancel an order if a product is unavailable, pricing or product information is incorrect, payment is not completed, or fraud checks require cancellation.
If an order is canceled after payment has been processed, the paid amount will be refunded according to the payment provider’s processing timeline.
4. Pricing
Prices are displayed in Egyptian Pounds (EGP) unless stated otherwise. Prices may include applicable taxes where required.
We reserve the right to change prices, offers, bundles and installment terms at any time without prior notice.
5. Payment
Available payment and installment methods may vary by product, offer and approval conditions.
Payment must be completed or approved before dispatch, pickup or delivery of the order.
6. Shipping and Pickup
Delivery availability, cost and estimated timing depend on the delivery address, product type and current service coverage.
Customers may also contact us or visit our branch at 112 El Malek Faisal St., Marioteya Station, in front of McDonald's and Town Team, Giza, Egypt for product availability and pickup details.
7. Returns and Refunds
Return or exchange requests must be made within the period allowed by store policy and applicable law.
To be eligible for return, the product must be unused, complete, in its original condition and packaging, with all accessories, warranty cards and proof of purchase.
Shipping or delivery costs may be non-refundable unless the return is due to an approved faulty or incorrect item.
8. Exceptions to Returns
Returns may not be accepted for opened, used, damaged, incomplete or personalized items, SIM-related services, digital services, hygiene-sensitive accessories, or products excluded by supplier or manufacturer policy.
9. Faulty or Damaged Goods
If you receive a faulty, damaged or incorrect item, contact us as soon as possible with order details and clear photos or videos showing the issue.
After inspection, we may arrange replacement, repair, exchange or refund according to the product condition, warranty terms and applicable consumer protection rules.
10. Warranty
Warranty coverage depends on the product, brand, supplier and manufacturer terms. Please check the warranty details before completing your purchase.
Warranty does not normally cover misuse, physical damage, liquid damage, unauthorized repair, missing serial numbers or damage caused by external factors.
11. Limitation of Liability
To the fullest extent permitted by law, ICon Store is not liable for indirect, incidental or consequential losses arising from website use, delayed delivery, product misuse or third-party service issues.
12. User Responsibilities
You agree to provide accurate contact, delivery and payment information and to use the website only for lawful purposes.
You are responsible for reviewing product details, warranty information, payment terms and delivery information before placing an order.
13. Governing Law
These Terms and Conditions are governed by the applicable laws and regulations of the Arab Republic of Egypt.
14. Changes to Terms
We may update these Terms and Conditions from time to time. Updates will be posted on the website and will apply from the date of publication.
15. Contact Us
For questions about these Terms and Conditions, contact ICon Store by phone: 01131272717 / 01131272737 / 01131272739 / 01131252515 / 01131266360.
Address: 112 El Malek Faisal St., Marioteya Station, in front of McDonald's and Town Team, Giza, Egypt.
Facebook: https://www.facebook.com/iconstoree.eg