Refund & Return Policy

Last updated: July 2026

At Leader Store, we care about providing a trusted shopping experience for smartphones, Apple products, accessories, and tech essentials. This Refund & Return Policy explains the conditions for returns, exchanges, refunds, defective products, and warranty support.

By purchasing from Leader Store, you agree to the terms below.

1. General Return Conditions

Products may be eligible for return or exchange only if they meet the following conditions:

• The product is unused and in its original condition.
• The product is returned with the original packaging.
• All accessories, manuals, warranty cards, and included items are complete.
• The product has not been activated, registered, opened, damaged, scratched, or used.
• The original purchase invoice or order confirmation is provided.
• The return request is made within the allowed return period.

Leader Store reserves the right to inspect the product before accepting any return or exchange.

2. Return Period

Return or exchange requests must be submitted within:

14 days from the purchase or delivery date

Products returned after this period may not be accepted unless covered by warranty or applicable product defect terms.

3. Non-Returnable Products

For hygiene, activation, and product safety reasons, some products may not be returned or exchanged once opened or used.

Non-returnable items include:

• Opened or activated mobile phones
• Opened Apple products after activation
• SIM-based or IMEI-registered devices after use
• AirPods, earphones, headphones, and wearable products after opening
• Screen protectors after installation
• Phone cases, covers, and accessories after use
• Chargers, cables, and power banks after use
• Products with missing packaging, serial number, barcode, or accessories
• Products damaged due to misuse, liquid damage, drop damage, or unauthorized repair
• Clearance, special order, or final sale products where clearly stated

4. Defective or Damaged Products

If you receive a product that appears defective or damaged, please contact Leader Store immediately.

You may be asked to provide:

• Order number or invoice
• Photos or video showing the issue
• Product serial number or IMEI if applicable
• Packaging photos if the item was damaged during delivery

Defective products will be inspected by Leader Store or the authorized warranty/service provider. If the defect is confirmed and not caused by misuse, the product may be repaired, replaced, exchanged, or refunded depending on the product condition and warranty terms.

5. Warranty Support

Some products may be covered by manufacturer warranty, supplier warranty, or authorized service center warranty.

Warranty coverage may vary by product, brand, model, and supplier. Warranty does not usually cover:

• Physical damage
• Broken screens
• Scratches or dents
• Liquid damage
• Misuse or negligence
• Unauthorized repair or modification
• Missing serial number or warranty seal
• Software issues caused by user modifications

Leader Store will help guide customers to the correct warranty process where applicable.

6. Refund Process

If your refund request is approved, the refund will be processed using the original payment method where possible.

Refund processing time may vary depending on:

• Payment method
• Bank processing time
• Payment gateway processing time
• Installment or BNPL partner process
• Product inspection result

Refunds may take several business days to appear in your account after approval.

7. Installment and BNPL Purchases

For purchases made through installment or Buy Now Pay Later partners, refund and cancellation processing may depend on the selected finance partner.

Installment cancellation, refund timing, down payment reversal, fees, and monthly plan adjustments are subject to the policies of the relevant partner, such as Valu, Contact, Blnk, Souhoola, Aman, or any other available partner.

Leader Store will assist with the request, but final approval and financial adjustments may be handled by the finance provider.

8. Exchange Policy

Eligible products may be exchanged for another product if:

• The product is unused and unopened.
• The original packaging and invoice are available.
• The exchange request is within the allowed period.
• The replacement product is available in stock.

If the replacement item has a higher price, the customer must pay the difference. If the replacement item has a lower price, the difference may be refunded or issued as store credit depending on the situation.

9. Delivery and Shipping Fees

Delivery or shipping fees may be non-refundable unless the return is due to a confirmed mistake by Leader Store or a verified defective product.

If the customer requests a return or exchange for personal reasons, the customer may be responsible for delivery, pickup, or shipping costs.

10. Order Cancellation

Orders may be cancelled before shipping or before product handover.

Once the order is shipped, delivered, activated, opened, or collected by the customer, cancellation may no longer be available and the return policy will apply.

11. How to Request a Return or Refund

To request a return, exchange, or refund, please contact Leader Store through WhatsApp or phone.

Please include:

• Your name
• Order number or invoice number
• Product name
• Reason for return or refund
• Photos or video if there is a defect or damage

12. Contact Us

For return, refund, exchange, or warranty support, contact us.