Privacy Policy
Last Updated: July 2026
This Privacy Policy explains how ISM Mobile Shop ("ISM Mobile Shop", "we", "our", or "us") collects, uses, stores, and protects your personal information when you visit our website, create an account, place an order, contact us, or use any of our online services.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following information when you use our website:
- Full name
- Mobile number
- Email address
- Billing and delivery address
- Order details and purchase history
- Payment method and payment confirmation details
- Uploaded payment screenshots for offline payments (such as InstaPay or bank transfers)
- Customer service messages, inquiries, or warranty requests
- Website usage data, cookies, browser type, IP address, device information, and browsing behavior
We collect only the information necessary to process your orders, provide customer support, improve our services, and deliver a secure and seamless shopping experience.
2. How We Use Your Information
ISM Mobile Shop may use your information to:
- Process, confirm, and manage your orders
- Arrange delivery and shipping
- Contact you regarding your order status or account
- Verify offline payments, including InstaPay transfers
- Process returns, exchanges, and warranty claims
- Provide customer support and respond to inquiries
- Improve our website, products, and shopping experience
- Send promotional offers, product launches, and newsletters if you choose to receive them
- Detect and prevent fraud, misuse, or unauthorized transactions
- Comply with applicable legal and regulatory requirements
3. Payment Information
ISM Mobile Shop may offer multiple payment methods, including online payment, cash on delivery (where available), and offline payment methods such as InstaPay or bank transfer.
For offline payments, customers may be required to upload a payment confirmation or screenshot before submitting the order. Orders paid through offline methods may remain pending until payment is verified by our team.
We do not store complete debit or credit card information on our website. Online payment transactions are securely processed by authorized third-party payment service providers using industry-standard security measures.
4. Sharing Your Information
We do not sell, rent, or trade your personal information.
We may share limited information only with trusted third parties when necessary to operate our business or complete your order, including:
- Delivery and shipping partners
- Payment service providers
- Website hosting and cloud service providers
- Technical support providers
- Customer service platforms
- Government or legal authorities when required by applicable law
Each third party receives only the information necessary to perform its services and is expected to protect your information appropriately.
5. Cookies
Our website uses cookies and similar technologies to:
- Remember your login session and preferences
- Keep products in your shopping cart
- Improve website functionality and performance
- Analyze website traffic and visitor behavior
- Personalize product recommendations and promotional offers
You can manage or disable cookies through your browser settings. However, disabling cookies may affect certain website features such as login, shopping cart functionality, checkout, and personalized recommendations.
6. Data Protection
We implement appropriate technical, administrative, and organizational security measures to protect your personal information against unauthorized access, misuse, loss, alteration, or disclosure.
While we strive to maintain a secure environment, no internet-based system can guarantee absolute security. We encourage customers to keep their account credentials confidential and protect their personal devices.
7. Your Privacy Rights
Subject to applicable laws, you may request to:
- Access your personal information
- Update or correct inaccurate information
- Delete your personal information where legally permitted
- Withdraw your consent for marketing communications
- Request information about how your personal data is processed
Certain requests may be limited by legal, accounting, security, or operational obligations.
8. Third-Party Links
Our website may contain links to third-party platforms or services, including social media pages, payment providers, logistics companies, or manufacturers.
ISM Mobile Shop is not responsible for the privacy practices, content, or policies of third-party websites. We encourage you to review their privacy policies before providing any personal information.
9. Updates to This Privacy Policy
ISM Mobile Shop may update this Privacy Policy from time to time to reflect changes in our business operations, services, legal obligations, or website functionality.
Any updates will be published on this page with the revised "Last Updated" date.
10. Contact Us
If you have any questions regarding this Privacy Policy or the way we process your personal information, please contact us through the contact details available on the ISM Mobile Shop website.
We will make every reasonable effort to respond to your inquiry promptly.