Shipping & Delivery Policy

Last Updated: July 2026

At ISM Mobile Shop, we are committed to delivering your orders safely, accurately, and as quickly as possible. This Shipping & Delivery Policy explains how we process, ship, and deliver orders placed through our website.

By placing an order on our website, you agree to the terms outlined in this policy.

1. Order Processing

Orders are processed after payment confirmation or order verification, depending on the selected payment method.
Orders are typically processed during our official business hours.
Orders placed on weekends or public holidays will be processed on the next business day.
During promotional campaigns or peak seasons, order processing may take longer than usual.

2. Delivery Areas

ISM Mobile Shop currently delivers to most cities and governorates across Egypt.

Delivery availability may vary depending on your location. If delivery is unavailable in your area, our Customer Support team will contact you to discuss available alternatives.

3. Delivery Time

Estimated delivery times are as follows:

Cairo & Giza: 1–3 business days.
Alexandria and Delta Governorates: 2–4 business days.
Upper Egypt, Canal Cities, and other governorates: 3–7 business days.

Delivery times are estimates only and may vary due to weather conditions, public holidays, courier delays, or circumstances beyond our control.

4. Shipping Fees

Shipping charges are calculated based on:

Delivery location.
Package size and weight.
Shipping method selected.

Applicable shipping fees will be displayed during the checkout process before confirming your order.

5. Order Tracking

Once your order has been shipped, you may receive a confirmation via SMS, WhatsApp, email, or phone call containing your shipment details, where available.

You may also contact our Customer Support team for assistance in tracking your order.

6. Delivery Requirements

To ensure successful delivery, customers should:

Provide accurate shipping information.
Include a valid mobile phone number.
Be available to receive the shipment at the delivery address.
Present identification if requested for order verification.

Failure to provide accurate information may result in delivery delays or additional shipping charges.

7. Failed Delivery Attempts

If the courier is unable to deliver the order due to:

Incorrect address.
Customer unavailable.
Incorrect contact information.
Refusal to receive the shipment.

The order may be returned to ISM Mobile Shop.

Additional shipping charges may apply if the customer requests reshipment.

8. Inspection Upon Delivery

Customers are encouraged to inspect the package before accepting delivery.

If you notice:

Visible package damage.
Missing items.
Incorrect products.

Please report the issue immediately to the delivery representative, if possible, and contact ISM Mobile Shop within 48 hours of receiving your order.

9. Delivery Delays

Although we make every effort to deliver orders on time, delays may occur due to circumstances beyond our control, including:

Severe weather conditions.
Government restrictions.
Transportation disruptions.
High seasonal demand.
Courier operational issues.

ISM Mobile Shop will make reasonable efforts to keep customers informed of any significant delays.

10. Ownership and Risk

Ownership of the purchased products transfers to the customer once the order has been successfully delivered to the shipping address provided during checkout.

The customer is responsible for ensuring that the delivery address and contact information are accurate.

11. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

ISM Mobile Shop

Phone / WhatsApp: +20 01010419498
Email: tbakr7741@gmail.com
Address: 5 Abu Talib Street, In Front of the Metro Station, Dar El Salam, Cairo, Egypt.

Our Customer Support team will be happy to assist you with any shipping or delivery inquiries.