Shipping & Delivery Policy

Last Updated: August 2026

Shipping & Delivery Policy

At Radio Khattab, we are committed to delivering your orders safely, accurately, and on time. This Shipping & Delivery Policy explains how we process, ship, and deliver orders placed through our website.

By placing an order through our website, you agree to the terms outlined in this policy.

1. Order Processing

Orders are processed after payment confirmation or order verification, depending on the selected payment method.
Orders are processed during our official business hours.
Orders placed on weekends or public holidays will be processed on the next business day.
During promotional campaigns, holidays, or peak shopping periods, processing times may be longer than usual.

2. Delivery Coverage

Radio Khattab delivers to most cities and governorates across the Arab Republic of Egypt.

Delivery availability depends on the customer's location. If delivery is unavailable in a specific area, our Customer Support team will contact you to discuss alternative delivery options.

3. Estimated Delivery Time

Estimated delivery times are as follows:

Cairo & Giza: 1–3 business days.
Alexandria & Delta Governorates: 2–4 business days.
Upper Egypt, Canal Cities, Sinai, Red Sea, and other governorates: 3–7 business days.

Delivery times are estimates only and may vary due to:

Weather conditions.
Public holidays.
High order volumes.
Courier delays.
Events beyond our reasonable control.

4. Shipping Fees

Shipping fees are calculated based on:

Delivery destination.
Package size and weight.
Shipping method.
Promotional offers (where applicable).

Shipping charges will be clearly displayed before completing your order.

5. Shipment Tracking

After your order has been shipped, you may receive shipment updates through:

SMS.
WhatsApp.
Email.
Phone call.

Customers may also contact our Customer Support team to check the status of their orders.

6. Delivery Requirements

To ensure successful delivery, customers should:

Provide accurate delivery information.
Provide a valid mobile phone number.
Be available at the delivery address.
Present identification if requested for order verification.

Incorrect or incomplete information may delay delivery or result in additional shipping charges.

7. Failed Delivery Attempts

A shipment may be returned to Radio Khattab if:

The delivery address is incorrect.
The customer is unavailable.
The courier cannot contact the customer.
The customer refuses to receive the order.

Additional delivery charges may apply if the customer requests the shipment to be sent again.

8. Inspection Upon Delivery

Customers are encouraged to inspect their package before accepting delivery.

If you notice:

Damaged packaging.
Missing items.
Incorrect products.
Visible damage.

Please notify the delivery representative whenever possible and contact Radio Khattab within 48 hours of receiving your order.

Supporting photos may be requested to assist in resolving the issue.

9. Delivery Delays

Although we make every effort to deliver orders on time, delays may occur due to circumstances beyond our control, including:

Severe weather.
Government restrictions.
Transportation disruptions.
Courier operational issues.
High seasonal demand.

Radio Khattab will make reasonable efforts to keep customers informed of significant delays.

10. Ownership and Risk

Ownership and responsibility for the purchased products transfer to the customer once the order has been successfully delivered to the shipping address provided during checkout.

Customers are responsible for ensuring the accuracy of the shipping address and contact information.

11. Contact Us

If you have any questions regarding shipping or delivery, please contact Radio Khattab using the contact information available on our website or official Facebook page.

Our Customer Support team will be happy to assist you with any shipping or delivery inquiries.