Last updated: August 2026

At MobiTech, we care about providing a trusted shopping experience for smartphones, accessories, and tech essentials. This Refund & Return Policy explains the conditions for returns, exchanges, refunds, defective products, and warranty support. By purchasing from MobiTech, you agree to the terms below.

1. General Return Conditions

Products may be eligible for return or exchange only if:

• The product is unused and in its original condition.

• The product is returned with original packaging, manuals, warranty cards, and accessories.

• The product has not been activated, registered, opened, scratched, or damaged.

• The original purchase invoice is provided within the allowed return period.

  MobiTech reserves the right to inspect the product before accepting any return or exchange.

2. Return Period

Return or exchange requests must be submitted within 14 days from the purchase or delivery date. Requests made after this period will not be accepted unless covered by warranty terms.

3. Non-Returnable Products

The following items cannot be returned or exchanged once opened or used:

• Opened or activated mobile phones and SIM/IMEI-registered devices.

• Opened earphones, AirPods, headphones, or wearable tech.

• Installed screen protectors or used phone cases/covers.

• Used chargers, cables, and power banks.

• Products with missing packaging, serial numbers, or barcodes.

• Items damaged due to misuse, liquid ingress, drops, or unauthorized repairs.

• Clearance or final sale items.

4. Defective or Damaged Products

If you receive a defective or damaged product, contact MobiTech immediately with your order number, photos/videos of the issue, and the serial/IMEI number. Confirmed manufacturing defects will be repaired, replaced, or refunded based on product condition and warranty terms.

5. Warranty Support

Products may carry manufacturer or official distributor warranties. Warranty does not cover physical damage, broken screens, liquid exposure, misuse, software alterations, or unauthorized repairs. MobiTech will guide customers through the official warranty process.

6. Refund Process

Approved refunds will be processed via the original payment method. Processing times vary depending on bank, payment gateway, or BNPL partner schedules, and may take several business days to reflect in your account.

7. Installment and BNPL Purchases

For purchases via BNPL partners (e.g., Valu, Contact, Blnk, Souhoola, Aman), cancellations and refund timelines are subject to the policies and fee structures of the respective finance partner.

8. Exchange Policy

Eligible unused and unopened items can be exchanged within the 14-day window if stock is available. Price differences must be paid by the customer, or refunded/credited if the new item costs less.

9. Delivery and Shipping Fees

Shipping fees are non-refundable unless the return is due to a verified MobiTech error or defective product. Customers cover return shipping fees for change-of-mind returns.

10. Order Cancellation

Orders may be cancelled before dispatch or handover. Once shipped, delivered, or opened, standard return policies apply.

11. How to Request a Return or Refund

Contact MobiTech with your name, order/invoice number, product name, reason for return, and photo/video proof.

12. Contact Us

• Email: support@mobitech.com

• Phone: +20 10 00000000

• Address: Cairo, Egypt